Casino Planet is closed

Casino Planet is closed. Its old address now publishes guides and free game demos. You can't open a casino account, deposit or withdraw winnings there. If you've returned with an old account question, start with your saved emails and payment records.

Updated 2 November 2026 by the CasinoMenu team

What happened to the casino you remember?

The current CasinoPlanet site says it isn't a casino and has no player account, login or app. Its demos use virtual credits with no cash prizes. You may recognise a game, but playing that demo won't reconnect you to your former real-money balance. Its football scores aren't a place to place a bet either.

The former casino had a neon, futuristic-city theme and offered rand accounts with EasyEFT among its banking options. The old review named Genesis Global Limited as the operator. The MGA cancelled that company's authorisation effective 11 January 2024. That company date doesn't tell you the date of your own last casino transaction.

You might remember Twin Spin, Jumanji or Moon Princess, alongside blackjack, roulette, baccarat and live tables. NetEnt, Microgaming, Play'n GO, Evolution and Quickspin appeared in the old supplier list. Mobile play used the browser without a required app. Those details describe the former casino, so don't use them as instructions for today's guide site.

The old welcome package ran across four deposits, with spins released in daily portions. Theme-based promotions included Casino Café, Monthly Hangout and VIP Villa. If your question concerns a missing reward, look for the specific deposit stage or daily spin credit in your account messages, rather than treating the whole package as one cash amount.

Visa, Mastercard, EasyEFT, Skrill, Neteller and Jeton appeared in the former banking list. If you remember using one of them, use its transaction record to trace your payment. The current publisher's statement that it doesn't hold casino accounts means its guide pages aren't your old cashier.

What should you do about an old balance?

Start with the records you already have. Put your account-opening email, deposit receipts, withdrawal requests and support messages in date order. Keep the original messages as well as screenshots, so you can follow the whole conversation without losing dates or reference numbers.

Write down what you're trying to resolve in a short sentence. Was a deposit missing from your balance, was a withdrawal still waiting for approval, or did an approved payment fail to arrive? Those questions need different records. A clear description helps you avoid sending a long bundle of unrelated screenshots.

Separate your deposited cash, winnings and bonus credit. If the old dashboard showed them together, look for the transaction history that explains each part. A promotional balance isn't automatically money you could withdraw, and a withdrawal request isn't the same as a payment reaching your bank.

For each payment, keep the amount, currency, date and transaction reference. Save the merchant name on your statement too, even if it looks different from the casino's name. With a wallet transfer, include the recipient details; with cryptocurrency, keep the receiving address and transaction identifier.

Compare the casino message with your bank or wallet statement. If one says a withdrawal was approved but the other shows no incoming payment, keep both. Ask your payment provider what enquiries it can make about that particular transaction. The available options depend on the payment and its date, so don't treat an enquiry as a promised refund.

Does an old bonus still count?

You can't claim the former casino's welcome package here. If you're checking a past bonus dispute, use the offer email and the terms you accepted when you deposited. A headline from an old review won't tell you which version applied to your account.

Keep each deposit stage separate. A package spread over several deposits doesn't give you the full headline reward on the first payment. Match the credited bonus to its deposit, then check the deadline, eligible games, maximum bet and any limit on winnings in that offer's terms.

Check what the play-through multiplier applied to. Your deposit, the bonus alone and the deposit plus bonus are different starting amounts. Don't work out a remaining play-through target until you've found the wording for your own promotion. Keep free spins and their winnings separate from a deposit-match bonus too.

If you think a deduction was wrong, save the message explaining it and the terms it refers to. Write down the amount before and after the deduction. This gives your question a clear starting point without assuming that every credit on the screen was withdrawable cash.

Who should you trust with your account details?

Use your account agreement to identify the company you dealt with. An old review can jog your memory, but your own agreement and payment records are the better starting point for an account query. Check any complaint route against that company and the period when you played.

Before sending identity documents, check who controls the address asking for them and how they're connected to your old account. A familiar logo or a similar domain name isn't enough. Don't send passwords or full card details in response to an unexpected message about a lost balance.

If someone says your account has moved, ask for a clear explanation of the companies involved and what happens to your cash, bonus funds and pending withdrawals. Keep that reply with your records. Don't make a new deposit just to find out whether an old balance will appear.

A new download with the old casino's name deserves the same care. Don't install it simply because you remember playing on your phone. Browser access, a desktop download and a phone app are different things; an old description doesn't tell you who controls a file today.

Where can you compare open casinos?

If you want to look at a separate casino, start with the reviews linked below. Read the banking section before the bonus headline. Check which methods accept deposits, which allow withdrawals, what documents you'll need and whether the account currency suits you.

Compare the games you actually enjoy, rather than choosing by the size of a lobby. For a bonus, check the eligible games and play-through terms before opting in. If you'd rather skip a promotion, still read the ordinary withdrawal terms; playing without a bonus doesn't remove account checks.

These are separate brands with their own accounts and terms. Opening an account elsewhere won't transfer your old balance, loyalty status or unfinished bonus. We'd keep any old payment query separate from the decision to play again, and there's no need to make that decision today.

Set a rand budget you can afford to lose before depositing anywhere. Don't use another casino to chase money tied up in an unresolved account. If gambling is causing stress or making it hard to stop, take a break and use the responsible-gambling support linked on this page.

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